BongoBongo is an independent review desk that tests and writes about casino and sportsbook brands available to players in Zambia. Every message we receive lands in one inbox, is read by a person, and is answered in the order it arrives. Whether you spotted an outdated payment method in a review, disagree with one of our ratings, or simply want to ask how we score a betting site, the same address works for all of it.
One point worth setting out early: we are a publisher, not an operator. BongoBongo does not hold player accounts, does not accept deposits in Kwacha or any other currency, does not run promotions, and cannot process a withdrawal or verify your identity documents. If your money or your account is involved, the operator's own support team is the only party able to act. We can help you understand what the terms say and where to escalate, but we cannot move funds or unlock a login.
Our content is intended for adults only, 18+. If you contact us and it becomes clear you are under the legal age for gambling, we will not assist with account, bonus or wagering questions, and we will point you to support resources instead.
Support email
Write to sup***@***. This is the only contact channel we operate. We do not run a phone line, and we do not send SMS messages or call players, so treat any call or text claiming to come from BongoBongo as suspicious and report it to us. English is the working language of the inbox, though we will do our best with messages sent in other languages spoken across Zambia.
A useful message usually fits in a short paragraph. Tell us which page on bongo-bongo-zm.com you were reading, which brand you are asking about, and what you expected to find. If something looks broken, mention the device and browser you used, plus the approximate time it happened. Screenshots help more than long descriptions. Most enquiries are answered within a few working days; detailed corrections that require us to re-test an operator can take longer, because we prefer to verify before we edit.
Before reaching out
A large share of the questions we receive are already answered on the site or by the operator's own help centre. Checking those first will usually get you a faster resolution than waiting for our reply, especially for anything time-sensitive such as a pending payout, a verification hold, or a bonus that expired before you could use it.
Please contact the operator directly, not us, if your issue involves any of the following:
- Deposits, withdrawals, payment delays or mobile money transfers
- Account verification, closed or suspended accounts, password resets
- Bonus eligibility, wagering progress or promotion terms tied to your account
- Bet settlement disputes, cancelled markets or odds changes
Keep the operator's ticket reference. If they fail to respond within a reasonable period, tell us what happened - patterns of poor support genuinely change how we rate a brand, and reader reports are part of how we keep reviews honest.
Common topics
The enquiries that suit our inbox best are the ones only we can answer. Corrections come first: withdrawal limits, supported payment methods, game libraries and licensing details change without notice, and we would rather hear about an error from a reader than leave it in place. Send the page and the detail you believe is wrong, with a source if you have one.
We also handle questions about our review methodology, requests from operators or affiliates about how we assess a brand, media and content queries, accessibility problems with our pages, and copyright notices. We do not publish paid reviews or sell rankings, so proposals of that kind will be declined politely. Anything that asks us to promote a brand to under-18s or to bypass an operator's terms is refused outright.
Privacy
We only ask for what a reply requires. Your email address and the content of your message are used to answer you and, where relevant, to correct or improve a page - nothing else. We do not sell contact details, and we do not add you to marketing lists because you wrote to us. Messages are retained only as long as needed to resolve the matter and to keep a record of corrections, then deleted.
Never send passwords, one-time codes, full card numbers or copies of your NRC to us. No legitimate member of our team will ever ask for them. If you feel your gambling is no longer under your control, set deposit and time limits with your operator, use its self-exclusion tools, and reach out for free confidential help - Gambling Therapy offers online support and chat worldwide, Gamblers Anonymous runs peer meetings, and your local clinic or a qualified counsellor in Zambia can advise on next steps. Gambling is entertainment for adults aged 18+, never a way to earn income.